1. Search for answers in the Frequently Asked Questions (FAQs)
ETP’s Help Center provides a list of Frequently Asked Questions (FAQs), helping you quickly find answers to common inquiries related to using the services.
You can search for answers directly using the search bar in the FAQs section or browse through topics to quickly find useful information.
These questions are categorized into different topics such as:
ACCOUNT
Guidance on how to register, log in, update account information, and recover your password.
SEARCH & CONNECT
Answers on how to search for products and services, connect with businesses, and use the online chat features on ETP.
SERVICE CATEGORIES
Provides information on how to explore and navigate product and service categories on ETP.
SAVE & MANAGE FAVORITE PRODUCTS
Guidance on how to save, manage your favorites list, and access the products and services you’ve saved.
CONTACT SUPPLIERS
Information on the ways to contact businesses and stores on the ETP platform.
2. Detailed Guide to Using ETP
If you need support on how to use specific features on ETP, the Help Center provides detailed guides with text instructions, illustrative images, and tutorial videos.
Each guide is presented in a simple and easy-to-understand manner, ensuring you can use ETP as effectively as possible.
These guides include:
SEARCH & DISCOVERY GUIDE
Detailed instructions on using the search bar, category filters, and other tools to quickly find products and services.
GUIDE TO CONNECTING WITH BUSINESSES
How to use the online chat feature, save business information, and contact via email or phone.
ACCOUNT & FAVORITES MANAGEMENT
Guidance on managing your personal account, saving favorite products, and tracking search and connection history.
3. Online Support – Connect with the ETP Support Team
If you can’t find an answer in the FAQs or need more detailed support, you can contact the ETP Support Team directly. We are always ready to address your questions and assist you in resolving any issues quickly.
Support contact channels include:
ONLINE CHAT
Go to the “Help Center” and click on the online chat icon to connect with our support staff. Our team will respond and assist you as quickly as possible.
SUBMIT A SUPPORT REQUEST
You can submit a support request through the contact form available in the Help Center. Fill in all the details about the issue you’re facing, and the support team will get back to you as soon as possible.
EMAIL
If you need to provide detailed information or require more complex support, contact us via the support email address provided on this page.
4. Partner Documents & Guides
For businesses and stores operating on ETP, we provide a range of detailed documents and guides in the Help Center to help you make the most of the platform’s features:
ORDER MANAGEMENT GUIDE
How to update business information and manage products and services on ETP.
PROMOTION TOOLS
Guide on using marketing and advertising tools to effectively promote products and services on ETP.
POLICIES & REGULATIONS
Documents on policies and regulations for partners, helping you clearly understand your rights and obligations when using ETP’s services.
5. Platform Consultation and Training
ETP not only provides support services but also offers consultation and training programs for businesses and users. You can join online training sessions and workshops on how to effectively leverage ETP’s features, build a professional booth, and connect with potential customers.
6. Latest Updates
The Help Center is also where we provide the latest updates on ETP, including new features, service improvements, and important announcements. Visit regularly to stay informed and make the most of ETP’s tools and features.