Partner Support Resources – Support Resources
Comprehensive for Your Business
To help our ETP partners achieve maximum business efficiency and make the most of the platform's features, we provide a complete and detailed set of Partner Support Resources. These materials and tools are designed to assist you in managing and operating your store, developing business strategies, and resolving any issues that may arise during your operations.
1. ETP Platform User Guide
The ETP Platform User Guide includes detailed materials to help you become familiar with and master the platform's features.
2. Video Guides and Online Training
ETP provides intuitive video guides to help you easily understand and apply the platform's features. These videos cover important topics ranging from setting up your store to managing business operations and launching promotional campaigns.
Basic Training Videos: For new partners getting acquainted with ETP. These videos will provide detailed instructions on basic features such as account creation, product listing, and managing customer interactions.
Advanced Videos: These focus on advanced business and marketing strategies, such as optimizing product SEO, creating promotional programs, and launching targeted advertising campaigns.
3. FREQUENTLY ASKED QUESTIONS (FAQs)
In the Frequently Asked Questions (FAQs) section, ETP provides detailed answers to common questions that partners often have while using the platform.
About Account Management
• About Account Management This section provides detailed answers to common questions about managing your account, including changing account information, recovering passwords, and managing account security.
How to Manage Orders and Products?
Order and Product Management: This section provides a detailed guide on how to handle orders, track transaction history, and manage your product listings.
Technical Support Contact
Technical Support Contact: Information on how to contact ETP's technical support team if you encounter any issues related to using the platform.
4. Promotional and Marketing Tools
ETP's promotional toolkit not only helps you build and develop your business strategy but also assists you in implementing advertising campaigns effectively.
Marketing Template Documents
• Marketing Template Documents: ETP provides marketing templates and guides on how to optimize ad content, product images, and how to use appropriate keywords to increase customer reach.
Promotion Creation Tool
•Promotion Creation Tool ETP's tool guides you on how to create promotional programs, discount codes, and special offers. This helps you effectively attract customers and increase sales.
SEO and Content Optimization
• SEO and Content Optimization This is a detailed guide on how to optimize your product and service descriptions to improve their search ranking on ETP and other search engines. This helps your products reach a wider audience of customers.
5. TECHNICAL SUPPORT DOCUMENTS
ETP provides detailed technical support documents and guides so you can easily resolve technical issues that arise while operating your store.
Technical Support
• Technical Support This guide provides solutions to common problems related to your account, order management, and payment systems on ETP. You can find quick and accurate troubleshooting steps to resolve issues.
Contact Support Team
ETP provides direct communication channels to the technical support team. You can contact us via email or the online chat system for quick and professional assistance.
6. DOCUMENTS ON TERMS AND POLICIES
ETP partners need to have a clear understanding of the operational rules and terms to ensure their business on the platform is always compliant with the law and protects the rights of both the business and the customers.
Terms of Use
• Terms of Use This detailed document outlines the terms and conditions for becoming an ETP partner. You'll find information regarding the rights and responsibilities of partners, as well as regulations on data privacy and usage policies.
Customer Protection Policy
•Customer Protection Policy ETP is committed to protecting the rights of both customers and partners. Therefore, you will find policies related to ensuring service quality, the complaint handling process, and product return or refund policies.
Use Support Resources to Grow Your Business
With ETP's comprehensive suite of Partner Support Resources, you'll be fully equipped with the knowledge and tools needed to effectively operate and grow your business on the platform. Whether you are a new or experienced business, our support materials and guides will help you master every step, optimize your store, and achieve your business goals.